Comments on: Customer Service Done Right

By: Mark

Mark — Tue, 01 Feb 2011 19:36:44 +0000

Go for it. It’s a competitive market out there. Companies should highly appreciate negative criticism as it opens up the door to improvement and might help them to understand why their business is operating poorly.

By: Simon N

Simon N — Tue, 01 Feb 2011 08:13:00 +0000

Nice one. You motivated me to email Tow Right and describe the crappy customer service I received from them. They have a sign in reception stating if your not happy they want to hear about it. Be funny if they reply and clearly didn’t want to hear about it! But it wasn’t as fustrating as CourierPost. I think Fastway are better. I’ll avoid CourierPost based on this alone, clearly no systems in place.

By: CourierPost Fails to Deliver - New Zealand News and Opinion

CourierPost Fails to Deliver - New Zealand News and Opinion — Mon, 04 Jan 2010 04:23:47 +0000

[...] 1-day have just responded with a really positive result. Check out the response here. No Comments, Comment or [...]